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Refund & Cancellation Policy

Our aim is to provide excellent customer satisfaction; therefore we have set out our terms below to help on those rare occasions when things don’t quite go to plan.  If you have any questions regarding the terms of the Refund & cancellation Policy, we’re happy to discuss matters via email on sales@historyandhobbies.co.uk. You can also give us a call on 01782 657483from 10-5pm.

The terms and conditions noted below explain our policy on refunds and cancellations.  

What happens if I want to cancel my order? 

To create the best experience, we begin preparing your order as soon as your order is confirmed. Therefore, cancellations are subject to a 100% cancellation fee on all bespoke orders. Cancellations are only accepted if we cannot fulfil your order because we are out of stock of your printable item. 

What happens if something is missing?

If you have received your order and something is missing, we sincerely apologise and will prioritise the correction immediately. All of our packages are photographed before they leave us, we keep those images on our database as evidence of any problems that might occur. If a parcel goes missing in the post, all our orders are sent via the tracked 24 or 48-hour system with Royal Mail and therefore we will be able to see where your parcel has gone. If you order a substantial quantity from us that is over 2kg, we ship via DPD and our courier will take a photograph of your property as proof of delivery, especially during Covid-19 where we are unable to obtain signatures, our driver will knock on your door and leave your parcel in a safe place, whilst keeping a 2 metres distance. If a parcel is lost, we offer a no quibble replacement.  We do not refund unless the goods are damaged. 

All of our blanks differ in colour slightly, no two prints are the same, we cannot colour match different batches of prints. If we are running a quantity of the same image then these are printed using the same batch of printing transfers. However, we will ensure to try and match the colours you require as best as possible. 
Where you have received an item of a lower value, if something is missing in your order we will send the balance on to you. However, we do not split orders we will wait until all items have arrived and your order will be delivered together. As above all orders are photographed as evidence. 

For credit or debit card payments, if you would like to pay us by credit card over the phone you can call our head office on 01782 657483 between the hours of 10am -5pm. However, during Covid, these hours may be shorter, so if you cannot reach us on that number our out of hours number is 07740 528682.

For payments made via bank transfer you can pay us directly into our business account, which is:
History and Hobbies Ltd
Starling Bank
Account: 32147805
Sort Code: 60-83-71

Please email us confirmation of the payment being sent to our accounts email which is accounts@historyandhobbies.co.uk
 

What happens if my order arrives damaged?

We sincerely apologise if your item has been received in a damaged or faulty condition. We like to resolve matters quickly, as we know how disheartening this can be. To help us resolve the matter, we ask that you check all items on receipt and contact us within 48 hours of receipt. Please take a photograph of the damage and email it to sales@historyandhobbies.co.uk it is vital that your report these damages within 48 hours as after that we are unable to make a claim with our couriers. Our Returns Policy for faulty items upholds your statutory rights.

What happens if my order is delayed or lost in transit?

We take every care to ensure that your order is shipped and received as per your request. We also take great care to ensure that our delivery provider meets our high level of expectations. However, on very rare occasions items can be delayed or lost in transit. We understand that this can be frustrating, therefore when your item is delayed due to an issue that we are experiencing. If we are made aware of the delay we will act immediately and investigate the issue and report back to you. If you are concerned about the status of your order, please contact us via email on logistics@historyandhobbies.co.uk. You can also give us a call on 01782 657483.

What happens if I am not satisfied?

We take great care to ensure that your items reach you in excellent condition. We also pride ourselves on creating high quality products. However if you are not happy with your purchase, please call us on 01782 657483 to discuss the problem which we will find a solution for you without delay. A replacement item is always offered once we find out the reason for your complaint. If you feel like we have fallen short of our promises, we ask that you contact us on logistics@historyandhobbies.co.uk.

What are my statutory rights?

Our Cancellation and Returns Policy does not affect your statutory rights. For more information on your UK statutory rights, please visit direct.gov.uk or contact the Government funded consumer advice service Consumer Direct on 08454 040 506.

How do I return an Item?

Where your return meets the requirements set out in the returns and cancellations policy, please return your item by post to us for which a refund will be offered.  Please note refunds are only offered on damaged goods.